1. About Products
Q: What materials are used for the artificial bougainvillea?
A: Our artificial bougainvillea is made from high-quality, eco-friendly materials such as silk, PU, and plastic, ensuring a natural look, durability, and easy maintenance.
Q: Can you customize artificial bougainvillea according to customer requirements?
A: Yes, we accept custom orders, including specific colors, sizes, and arrangement designs to meet your needs.
Q: How long do artificial bougainvillea last?
A: Under normal indoor or outdoor use, our artificial bougainvillea can maintain their color and shape for 3-5 years without special maintenance.
2. About Free Samples
Q: How can I request a free sample?
A: Simply fill out the sample request form and provide your detailed requirements. Our customer service team will contact you to arrange the delivery.
Q: Is the sample completely free?
A: The sample itself is free, but there may be a small shipping fee for international deliveries, depending on the destination.
Q: How long does it take to receive the sample?
A: Domestic delivery typically takes 3-5 days, while international orders may take 7-14 days.
3. About Ordering and Procurement
Q: Do you support bulk purchasing?
A: Yes, we specialize in B2B bulk orders and offer wholesale discounts based on your purchasing volume.
Q: What payment methods do you accept?
A: We accept various payment methods, including bank transfer, PayPal, and credit cards.
Q: How long does it take to ship after order confirmation?
A: Small orders are usually shipped within 3-7 business days. For large orders, the shipping timeline will depend on the specific requirements, and we will inform you in advance.
4. About One-Stop Procurement Services
Q: How can I request one-stop procurement services?
A: Submit your required flower list through our online form, and our team will source all the materials for you and provide a quotation.
Q: Is there a minimum order quantity or amount?
A: There is no strict limit, but we recommend meeting a certain purchasing value to enjoy wholesale discounts.
Q: Can I combine artificial bougainvillea with other flowers in my order?
A: Absolutely! We support mixed orders of various flower types to fulfill your project’s overall needs.
5. About Floral Arrangements and Design Solutions
Q: Do you provide design solutions for artificial bougainvillea?
A: Yes, we offer professional floral arrangement advice and the latest design trends, suitable for weddings, event decorations, and interior design.
Q: Can you assist with a complete design plan for a project?
A: Our team can provide comprehensive artificial floral design solutions for large-scale projects, including product selection and arrangement recommendations.
Q: Where can I find the latest floral design trends?
A: Visit our website’s blog or follow us on social media to access the latest trends and design inspirations.
6. About After-Sales Service
Q: What should I do if the products received have quality issues?
A: If there are damages or defects in the products you receive, please contact our customer service within 7 days, and we will arrange a replacement or refund.
Q: Do you accept returns?
A: Unused products in their original packaging can be returned within 30 days. However, custom-made products are non-returnable.
Q: Do you offer long-term cooperation agreements?
A: Yes, we welcome long-term partnerships with wholesale or project clients and provide exclusive benefits and support.
For further inquiries, feel free to contact our online customer service or email us at info@fauxbougainvillea.com.